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The Fair Work Commission has published a new Jobkeeper disputes benchbook.

On 9 April 2020, the Fair Work Act 2009 was temporarily amended to introduce a new Part 6-4C to help with the implementation of the JobKeeper payment scheme. Under the new Part 6-4C, the Commission has a role in helping parties resolve some disputes relating to the JobKeeper payment scheme.

The benchbook has been prepared by staff of the Commission to provide information about the Commission’s role in dealing with JobKeeper disputes.

COVID-19 response

The Fair Work Commission’s ongoing focus is to ensure continued service provision to employees, employers, and their representatives during the COVID-19 pandemic.

The FWC has published a statement that sets out how it is responding to the COVID-19 pandemic.

The FWC has introduced measures to limit social interactions, to keep our workforce safe and to ensure the continuity of its services. This includes closing its counters and no longer accepting applications in person or by post.

The Commission has established a dedicated email inbox ( and workflows to deal with urgent applications related to the COVID-19 pandemic.

Visit the Coronavirus (COVID-19) updates & advice page on our website for information about specific application types and any changes to our operations in response to COVID-19.

To find out more about measures taken to restrict gatherings and non-essential business, and support for businesses, please read the latest Information note – Government responses to COVID-19 pandemic.